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If you can't get an answer from a federal agency in a timely fashion, or if you feel you have been treated unfairly, our office may be able to help resolve a problem or get you the information you need. While we cannot guarantee you a favorable outcome, we will do our best to help you receive a fair and timely response to your problem.

This type of request is a multi-step process. Please complete as many fields in the form below as possible, required fields are noted. You will be contacted by staff in my office before we can inquire into your case.

Please Note: The Privacy Act of 1974 (5 U.S.C. § 552a) requires that Members of Congress or their staff have written authorization before they can obtain information about an individual's case. We will ask for your signature to proceed with this type of request.
Contact Information
Case Information

Our Locations

  • Washington, DC Office

    for questions about policy, issues, legislation, or Rep. Norman's votes in Congress

    319 Cannon HOB
    Washington, DC 20515
  • Rock Hill Office

    for assistance with departments or agencies of the federal government.

    454 South Anderson Rd.
    Suite 302 B
    Rock Hill, SC 29730
  • Gaffney Office

    for assistance with departments or agencies of the federal government.

    Cherokee Admin. Building
    110 Railroad Ave.
    Gaffney, SC 29340**
    • Hours: 9am - 4pm
      every Thursday
    • **Not a mailing address
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