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Here are a few of the most commonly asked questions concerning the Veterans Administration:

How can I  get a copy of my millitary records (discharge, medical, etc.)?

Most military records are stored at the National Personnel Records Center in St. Louis, Missouri.

Visit the National Archives website for more information.

This is also an area where a congressional office can really help. If you are trying to get records from your military service, or that of a family member, feel free to contact my office. I will need your written permission to help with this issue. To make that easier, you can print out this Authorization Form, and fax or mail it to my office.


How can I get the medals I was awarded during my service but never received?

Military medals are also an issue handled primarily through the National Personnel Records Center in St. Louis.

In most cases, it is faster to get medals if you work through a congressional office. If you are owed medals from your service, just fill out this Authorization Form and fax or mail it to my office. Once I receive this information from you, I will be back in touch with you regarding any other paperwork that might be required to send the request to the proper officials.


How can I get my VA claim or appeal processed faster?

The Veterans Administration currently has many claims pending for various types of benefits. Because of that, many veterans feel that their case might be overlooked or handled improperly.

I am always glad to help in these situations. At my request, the VA will "flag" a particular case and keep me updated throughout the process. However, it is important to know that I cannot act as the "representative" on a person's VA claim. You may still want an attorney or veterans representative to help you with this. My actions will not affect the work done by the person you select as your representative.

If you would like my help with a claim or appeal, please print out this Authorization Form and fax or mail it to my office.

Visit the Department of Veterans Affairs website for more information.

If you would like my help with a VA matter, please print out my Authorization Form and fax or mail it to my office.

Our Locations

  • Washington, DC Office

    for questions about policy, issues, legislation, or Rep. Norman's votes in Congress

    319 Cannon HOB
    Washington, DC 20515
  • Rock Hill Office

    for assistance with departments or agencies of the federal government.

    454 South Anderson Rd.
    Suite 302 B
    Rock Hill, SC 29730
  • Gaffney Office

    for assistance with departments or agencies of the federal government.

    Cherokee Admin. Building
    110 Railroad Ave.
    Gaffney, SC 29340**
    • Hours: 9am - 4pm
      every Thursday
    • **Not a mailing address
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